Europa Xpress Ltd Privacy Policy

Europa Xpress Ltd respects your privacy and is committed to protecting your personal information. This policy explains what information we collect, why we use it and the rights you have under UK data-protection law.

1. Who We Are

Europa Xpress Ltd is the data controller responsible for the personal information processed through this website and our courier and transport operations.

Europa Xpress Ltd
2 Howdene Road
Newcastle upon Tyne
NE15 7HT
United Kingdom

Email: info@europaxpress.co.uk
Telephone: 0191 468 3059
Website: https://europaxpress.co.uk

2. Information We May Collect

We may collect and process:

– Your name, company name and job title.
– Business address, email address and telephone number.
– Collection and delivery addresses and contact details.
– Details supplied when requesting a quotation or booking transport.
– Information about consignments, delivery requirements and customs documentation.
– Purchase orders, invoices, payment records and account correspondence.
– Emails, telephone enquiries and other communications with us.
– Technical information such as your IP address, browser type, device information and pages visited.
– Cookie and website-analytics information where you have provided consent.

Please do not send unnecessary personal, medical or confidential information through our website.

3. How We Use Your Information

We use personal information to:

– Respond to enquiries and provide quotations.
– Arrange and complete courier and transport services.
– Contact senders, receivers, customers, drivers and other parties involved in a delivery.
– Prepare transport, customs and delivery documentation.
– Provide journey updates, proof of delivery and temperature records.
– Manage customer accounts, purchase orders, invoices and payments.
– Maintain business, financial and operational records.
– Meet our legal, insurance, customs and regulatory obligations.
– Protect our vehicles, drivers, customers and business from fraud, misuse or unlawful activity.
– Maintain, secure and improve our website and services.

We do not sell personal information.

4. Our Lawful Bases

Depending on the reason for processing your information, we rely on one or more of the following lawful bases:

– Contract: where processing is necessary to provide a quotation, accept a booking or perform a transport service.
– Legal obligation: where information must be retained or disclosed for tax, accounting, customs, insurance, transport or regulatory purposes.
– Legitimate interests: where processing is necessary to operate and protect our business, communicate with business customers, recover payments, manage claims, maintain service records or improve our operations.
– Consent: where consent is required, including for optional analytics cookies or certain marketing communications. Consent can be withdrawn at any time.

Our legitimate interests include operating a safe and efficient transport business, responding to commercial enquiries, maintaining accurate records, protecting legal rights and improving our services.

5. Who We May Share Information With

Where reasonably necessary, information may be shared with:

– Our employees and authorised drivers.
– Subcontractors and specialist transport partners.
– Senders, receivers and customers involved in a delivery.
– Ferry, tunnel, rail and transport operators.
– Customs agents, freight agents and border authorities.
– Government departments, regulators and law-enforcement bodies.
– Insurers, solicitors, accountants and professional advisers.
– Website hosting, email, communications, analytics and IT service providers.
– Payment and debt-recovery service providers.

Only information reasonably required for the relevant purpose will be shared.

6. International Transport

European and international deliveries may require personal information to be supplied to customs agents, border authorities, transport operators, senders or receivers outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that it is used only for the transport, customs, legal or operational purpose for which it was supplied and that appropriate safeguards are applied where required.

7. How Long We Keep Information

We retain information only for as long as it is reasonably required:

– General enquiries and unsuccessful quotations are normally retained for up to two years.
– Booking, delivery, customs, account and commercial records may be retained for up to six years after the relevant transaction or business relationship.
– Financial and tax records are retained for the periods required by law.
– Claims, disputes and insurance records may be retained until the matter and any applicable legal limitation period have ended.
– Website security logs and analytics data are retained according to our security requirements and the settings of the relevant service provider.

Information may be kept longer where required by law, a regulator, an insurer or an ongoing legal claim.

8. Cookies and Website Analytics

Our website may use:

– Essential cookies required for security and basic website operation.
– Preference cookies that remember choices made by visitors.
– Analytics cookies that help us understand how people use the website.

Non-essential cookies and analytics technologies should only be activated after you have made a choice through the website’s cookie controls. You can change your cookie preferences or remove cookies through your browser settings.

Blocking some cookies may affect how parts of the website operate.

9. Data Security

We use reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.

Access is limited to people and service providers who reasonably require the information for legitimate business purposes. However, no internet transmission or electronic-storage system can be guaranteed to be completely secure.

10. Your Data-Protection Rights

Depending on the circumstances, you may have the right to:

– Ask for a copy of the personal information we hold about you.
– Ask us to correct inaccurate or incomplete information.
– Ask us to delete information where there is no lawful reason to retain it.
– Ask us to restrict how information is used.
– Object to processing based on legitimate interests.
– Receive certain information in a portable format.
– Withdraw consent where processing relies on consent.

You have an absolute right to object to your personal information being used for direct marketing.

These rights are not unlimited and may be affected by legal, contractual, customs, insurance or record-keeping requirements.

To exercise a right, contact info@europaxpress.co.uk. We may need to verify your identity before releasing or changing information.

11. Automated Decision-Making

Europa Xpress Ltd does not use personal information to make solely automated decisions that produce legal or similarly significant effects.

12. Links to Other Websites

Our website may contain links to third-party websites. Europa Xpress Ltd is not responsible for the content, security or privacy practices of external websites. You should review their privacy policies before providing personal information.

13. Complaints

Please contact us first if you have a concern about how we use your information so that we can try to resolve it.

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: https://ico.org.uk

14. Changes to This Policy

We may update this privacy policy when our services, website or legal obligations change. The latest version will always be published on this page with its revision date.

Updated: 13 august 2026