“Europa Xpress”, “we”, “us” means Europa Xpress Ltd. “Customer” means the person or business booking the service. “Consignment” means the goods and any packaging supplied by the Customer. “Services” means transport and any agreed ancillary services (e.g., waiting time, customs support).
2.1 Services are provided on a dedicated vehicle basis only. We do not co-load with other customers unless agreed in writing.
2.2 Collection and delivery times are estimates unless expressly confirmed as “timed” in writing.
3.1 A booking is confirmed when we accept it by email, text, or written message.
3.2 The Customer warrants that all details provided (addresses, contact names, access restrictions, temperature requirements) are correct.
4.1 The Customer is responsible for ensuring goods are properly packaged, sealed, and labelled for transport, including any temperature or handling instructions.
4.2 We may refuse a consignment that is unsafe, leaking, inadequately packaged, or non-compliant.
5.1 Where temperature control is agreed, we will operate the vehicle’s temperature unit to the set point provided by the Customer.
5.2 The Customer remains responsible for the product’s suitability for transport, including pre-cooling, packaging, and tolerance.
5.3 Where requested, temperature data can be provided subject to equipment capability and availability.
6.1 Unless agreed otherwise, loading and unloading are the Customer’s responsibility. Our driver may assist at their discretion, but risk remains with the Customer.
6.2 The Customer must ensure safe access and suitable equipment (e.g., forklift/pallet truck) at both ends.
7.1 Waiting time is charged as follows: first 30 minutes free, thereafter £25 per hour, billed in increments as reasonably recorded.
8.1 Charges are based on agreed rates and the confirmed route/mileage.
8.2 Our standard mileage rates are: £2.70 per mile for the first 100 miles, £2.20 per mile thereafter, subject to a minimum mileage charge of 30 miles.
8.3 Unless otherwise agreed in writing, invoices are payable within the stated payment terms. Late payment may result in suspension of service.
9.1 Where cross-border movement is required, the Customer must provide complete and accurate documentation (commercial/pro-forma invoice, commodity codes/TARIC where applicable, EORI details, Incoterms, and any licences/certificates).
9.2 Any customs support we provide is administrative assistance only. We are not the exporter/importer of record unless agreed in writing.
9.3 Delays or costs arising from incorrect or missing paperwork are chargeable to the Customer.
10.1 If the Customer cancels after vehicle dispatch or once scheduling prevents replacement work, we may charge reasonable costs, including committed mileage and time.
10.2 Where possible, we will mitigate costs and confirm cancellation charges transparently.
11.1 We are not liable for delays caused by events outside our reasonable control, including traffic incidents, severe weather, ferry/tunnel disruption, border delays, strikes, protests, road closures, breakdowns, or acts of government/customs.
11.2 In such events, we will keep the Customer informed and take reasonable steps to complete delivery.
12.1 Our liability for loss or damage is limited to the extent permitted by law and any applicable transport conventions (including CMR for international road transport where applicable).
12.2 We are not liable for indirect or consequential losses, including loss of profit, loss of production, or business interruption.
12.3 The Customer must notify us of any damage/shortage at delivery and confirm in writing within a reasonable period.
13.1 The Customer must not tender illegal, hazardous, or restricted items without prior written agreement and all required documentation.
13.2 We may refuse goods that pose risk to persons, vehicle, or other property.
14.1 We maintain motor and goods-in-transit cover appropriate to our operations. Additional insurance, if required, must be requested before booking and may incur extra cost.
15.1 Claims must be submitted promptly with supporting evidence (photos, delivery notes, invoices, and details of value).
15.2 We may require inspection of packaging and goods where possible.
16.1 We may contact the Customer by phone, email, or messaging for operational updates.
16.2 We may retain delivery records and proof of delivery for business and compliance purposes.
These Terms & Conditions are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.